IT & Technical Creative Resumé

Joseph Higgs

SUMMARY:

IT Professional with in-depth Network Administration experience in a Microsoft Network Environment to include Server management, Exchange migrations, and Active Directory Group policies and designs. Additional experience includes telephone support, desktop publishing, software programming, and remote desktop support. Member of Social Media Club DC leadership and participates on the digital marketing and content team. Advocate and consultant for Greet IT best practices for small business and home offices.

TECHNICAL SPECIALTIES:

Microsoft Windows installation, upgrades, and maintenance
Familiar with UNIX/Linux and Apple OS
LAN setup & administration ( TCP/IP, DNS, wired/wireless networks)
Configuration and build-up of workstation
Trouble shooting & repair
Experience with many software packages including Adobe (Indesign, Photoshop, Acrobat, Flash, Dreamweaver), Bryce 3D, Corel (Draw, Paint Shop Pro) Intuit QuickBooks, WordPress, various wiki software installs and McAfee products

PROFESSIONAL EXPERIENCE:

Guitar Center, Inc. – Department Manager – June 2011-Present

Managerial duties including:

Leading and motivating team
Clear and diplomatic communication
Strong customer service and personal skills
Performance under pressure while maintaining amiability
Responsibility and decision-making skills
Strong understanding of security, customer and employee health & safety, and retail laws

Navstar, Inc. – Network and Systems Administrator – Dec 2009-Dec 2010

Network installation and configuration from ground up to new facility including:

Network equipment and terminal configurations
POE network wiring, installation, configuration, & management
PBX system installation and management

Corporate wide systems installation and configuration:

Windows Server 2003 installation, configuration, and management
Active Directory setup, profiles administration and data migration
Domain creation, administration , and migration
Transference of data permissions/ownerships
Microsoft Office Suite 2007, Visio, and Outlook/Exchange installations & configurations
Local & roaming user profiles creation and management
Windows 7, XP, and Vista desktop configuration and installation
Ubuntu server build, installation, and management
Sendouts Surge installation and configuration
MediaWiki Installation on corporate intranet, with PHP and MySQL

Digital and Print Content Management:

Daily use of internal wiki to manage tasks and information
Design of corporate marketing materials
Design of graphics for Corporate external website
Content management of Corporate external website

JP Higgs LLC. – Owner – Dec 2007-Dec 2009

Designing/Building/Networking all computers & components within business
Design and install networking, automation, and audio/video applications and distributed data
Tracking and checking inventory using QuickBooks/Excel/and other MS Office applications
Regular supervision of contractors in customer facilities
Accounting & management of all company funds such as purchases, billing, payments, etc.

EVGA – Helpdesk Technician – Oct 2007-Dec 2007